Rizvi Wellness Inc - Privacy Policy

General Terms:

The terms “Agreement” or “Contract” refer to all documents signed or verbal consents provided by you and the Company, including, but not limited to third party forms for direct billing. 

The terms “Client” or “you” refer to any individual who uses, accesses, or receives our Services and Resources.

The terms “Company,” “we,” or “us” refer to Rizvi Wellness Inc.

The website "www.rizviwellness.ca" is referred to as the “Website,” the booking page "www.rizviwellness.janeapp.com" is referred to as the "Booking Page/Site."

Personal Information:

The term “personal information” refers to the definition provided in the federal Personal Information Protection and Electronic Documents Act, 2011 (“PIPEDA”) > https://www.priv.gc.ca/en/privacy-topics/privacy-laws-in-canada/the-personal-information-protection-and-electronic-documents-act-pipeda/. It includes any details about an identifiable individual, such as—but not limited to—name, contact information (like address, phone number, or email), gender, and date of birth.

Similarly, “personal health information” follows the definition outlined in Ontario’s Personal Health Information Protection Act, 2004 (“PHIPA”). This covers information related to your physical or mental health, health history, medical records, prescriptions, and health card number.

For the purposes of this Privacy Policy, "personal information" also includes "personal health information." Information from which all personal identifiers have been removed—such that it can no longer reasonably be used to identify an individual—is not considered personal or personal health information.

Confidentiality Policy:

Confidentiality is extremely important at Rizvi Wellness. Your information and the content shared with our therapists will not be shared with other people without your consent. The following are situations where we have a duty to report and/or you may provide consent to share (limits of confidentiality):

1. You have asked or have given permission to share the artwork created in session or in response to a session, and the story behind it for social media, publications, or any other reason;
2. You or someone you know are in a state of danger and the authorities need to be contacted to intervene, this includes situations of child abuse, domestic violence, active suicidal ideations and the potential for suicide attempts;
3. We have been subpoenaed and are liable to share your documents;
4. You ask us to share your file with doctors, lawyers, or other individuals or professionals;
5. A medical emergency requires information from your file;
6. Clinical supervision;
7. We are asked by our governing college, College of Registered Psychotherapists of Ontario (CRPO), to submit our files to ensure quality control of their services.

Appointed Privacy Officer: Saba Rizvi Registered Psychotherapist (RP) Art Therapist (DTATI) Hons. BSc sabarizvi@rizviwellness.ca

You may contact Saba Rizvi with any complaint, question, concern or compliment relating to our practice and all inquires will be investigated thoroughly. If concerns are justified and changes need to be implemented, we will take the appropriate corrective measures and revisions needed. 

What Type Of Information Do We Collect and Why

We store personal contact information, progress notes, referral notes, intake forms, billing documentation, 3rd party integrations and programs (i.e. Telus eClaims for direct billing and HeidiHealth), and art work that the client has not taken home for the purpose of: keeping track of appointment dates, important details of the client’s life story, what occurs in sessions and financial aspects of the private practice.

Storage of Informational files: 

All files are updated after each session and stored in a folder in a locked filing cabinet in the art therapist’s office and no other information will be kept on file and/or stored on the JaneApp. All files will be kept for ten years after termination of therapy, at which time they will be shredded. When necessary, all files will be moved in a secure manner.

Your Rights: 

*At any time a client may request to look at his or her own files (personal contact information, progress notes, referral notes, billing documentation and art work). Upon receipt of a written request, files will be made available to the client within a two-week time period. * In keeping with your privacy needs, please let us know if, or how, you would like to be greeted if we encounter each other in a public setting. * We welcome any questions or discussion related to your privacy rights. * All conditions relating to confidentiality mentioned above are in keeping with the Privacy Act of Canada. We would be happy to provide you with additional details about the Privacy Act. For further information on the Privacy Act contact:

Privacy Commission 112 Kent Street Ottawa KIA 1H3 1-800-282-1376 info@pricom.gc.ca

Code of Ethics:

We follow the Code of Ethics set out by the Ontario Expressive Arts Therapy Association (OEATA). See OATA Code of Ethics "https://oata.ca/about/ethics-standards/".

Consent for Coordination of Treatment:

We may need to contact your/your child’s primary care physician, clinical therapist, school social worker, psychiatrist etc. to coordinate treatment to ensure you/your child receives the most effective treatment possible. Consent forms will be obtained if necessary.

Care and Respect for the Rights and Dignity of Persons:

In view of the growing complexity and intersectionality of modern lives, the Art Therapist (AT) is against all forms of discrimination, bias or prejudice and believes in the practice of equity. This includes discrimination based on race, class, size, gender, sex, sexual orientation, age, ability, religion and legal status. The AT proactively considers the needs of those we serve by supporting clients and their best interests, by honouring our commitments to them, and by refraining from any actions which risk harm. We recognize our individual and collective responsibilities to society, to the Art Therapy field and, especially, to those we serve.

Continuing Education:

The Art Therapist is committed to providing service of the highest quality. To this end the AT continues to engage in satisfying the professional requirements of competency through ongoing therapy, supervision, contribution to the field, studio and clinical practice. We continually inform ourselves and expand our skills in therapy, the arts, and community service. We practice in accordance with the best practices of our profession, and continually expand our professional competence through professional development.

Autonomy:

The Art Therapist provides the client or legal decision-maker, accurate and thorough information upon which they can make informed decisions according to their own needs, beliefs and values with regard to our services, processes, and interventions. Inherent benefits and risks are communicated clearly, as well as options and alternatives. We respect client choices and decisions.

Confidentiality:

The Art Therapist believes that clients have the right to confidentiality. The Art Therapist safeguards and maintains confidential personal, family and community information obtained in the context of the professional-client contract and relationship in compliance with the Ontario Privacy Act.

Integrity in Relationships:

We believe that therapeutic relationships and their benefits rely on trust and empathy. Trust is dependent on the demonstrated integrity of the Art Therapist. The Art Therapist is self-aware and truthful. The Art Therapist maintains an implicit and explicit commitment to the client and client groups, to themselves, to each other, to our profession, to other professionals, and to the larger world. We exercise healthy boundaries and evaluate all contact and relationships with clients for their risk or benefit to client health and well-being according to the highest standards of ethical behaviour as outlined in the code of ethics and standards of practice.

Aesthetic Responsibility:

Aesthetic responsibility is the ability to use self-awareness of bodily sensory experience and imagination as vehicles for creativity, inter-modal artistic expression and phenomenological exploration of the insights offered by images and the shaping thereof. The Art Therapist believes that attunement to sensory experience and the imagination are ways to access creative capacity and a way to understand relationships with the worlds we inhabit. The AT does not reduce artistic expressions to expressions of self that can be analyzed for psychological content. Rather, the AT views artistic expressions as expressing worlds and relationships. We explore these worlds and relationships through a specialization termed “aesthetic responsibility”.

Accountability:

The Expressive Arts Therapist recognizes that as a member of a self-regulated profession, we have a responsibility to hold ourselves, and each other, accountable for our actions, accountable to the people we serve and to the larger community. The Art Therapist exercises her, or his, best professional judgement as guided by the values and responsibilities outlined in the OATA Code of Ethics and Standards of Practice, as well as being bound by law and the regulations of the Ontario College of Psychotherapists. The Art Therapist makes every reasonable effort to resolve ethical dilemmas through self-reflection and consultation. Where there is breach of ethics, the Art Therapist makes every effort to repair loss of trust and accept responsibility for errors in judgement.

Social Justice:

The Art Therapist believes that as health care professionals, (and educators, researchers etc.), we have an extended responsibility to advocate for the individual and collective rights and social determinants of health of our clients and communities. The Art Therapist believes in the basic human capacity to shape and create our worlds according to our individual and collective needs, which necessitates that we empower clients to identify and access their resources with regard to self- advocacy.

It is important to note that group sessions do not delve deep into psychotherapy for each client involved. As it is a shared space, clients are invited to explore their creative side and the psychoeducation that is applicable for the type of art directive and theme the group session is designed for. As the therapist, we will try to ensure that everyone is given an opportunity to share, if desired. The goal of the session is not to share deep, personal stories that can trigger oneself and others. An individual session should be set up should the need to discuss personal triggers arise. It is possible to raise questions and discuss ideas in a group setting, but it is imperative for all to ensure that the views and rights of everyone in the group are respected.

Confidentiality for clients in a telepsychotherapy setting are still applicable and clients are expected to engage in their session in a secure, quiet, and private space where other individuals are unable to listen to or attend to said psychotherapy session via any means possible.

Ensuring a proper internet connection is of utmost importance as losing connection during a session may occur and may reduce the time available during the session. A back-up phone number may be provided to ensure there is communication in case the internet connection is lost.

JaneApp or ZOOM for mental health clinicians are a protected video-conferencing platform and provide the necessary firewalls and protections to ensure a secure and confidential session. Bookings, client information, billing information, and scheduling are stored and conducted via the Jane App. The system we use is encrypted.

Medical AI Scribes:

The use of any medical AI Scribes is and will be expressively discussed and you have the right to ask about the AI Scribe that is being used, whether it is PHIPA compliant, and what risks and benefits are. You are not required to agree to the use of an AI Scribe. It is important to note that the AI Scribe used at Rizvi Wellness Inc is HeidiHealth, who are PHIPA compliant as they are a medical AI Scribe. You can view their Privacy Policy here: "https://www.heidihealth.com/en-ca/legal/privacy-policy".

Please confirm with your insurance company whether online sessions will be reimbursed; if they are not reimbursed, you will be responsible for the payment.

Your clinician may determine that due to certain circumstances, telepsychotherapy is no longer appropriate and that you should resume sessions in-person where and when possible.

We receive supervision from more than one supervisor to ensure I receive the appropriate supervision hours as set out by College of Registered Psychotherapists of Ontario (CRPO) or The Ontario College of Social Workers and Social Service Workers  (OCSWSSW) and to ensure that your care is undertaken in the best way possible. Our supervisors are held to the same commitments and limits to confidentiality. Supervisors discuss the direction of therapy, assist with the professional growth of the therapist and the personal growth of the client while ensuring the well-being of both the therapist and the client.

If your child is below the age of 15 years old, it is required that both the child and guardian provide consent prior to receiving therapeutic services. During a therapy session, the child and the therapist are alone in the session. Confidentiality between the client and the therapist is essential and the therapist will not be discussing information shared by the client in the session with the parents, unless consented to by the client. Furthermore, if the client wants their parent and/or guardian to join in on a session to share how their parent and/or guardian can use strategies to help communication and help the client, this is at no additional cost of the session. This, however, will not constitute as family therapy and the conversation will remain specifically about the strategy and when to use said strategy.

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